Warranty and Repairs
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Warranty and Repairs
Lifetime Warranty
All products, manufactured and sold by Original Tuffbag, after March 1st 2022, are guaranteed against defects in workmanship and materials for life. Products will be repaired or replaced if any signs of defect are found.
2 Year Warranty
All bags made before March 1st 2022 are guaranteed against defects for the period of 24 months from the original date of purchase. Within that time period, products will be repaired free of charge upon receipt of merchandise.
After 24 Months, repairs and replacement zippers will be done at the rate of $15 hour, or $18 for each zipper. All zipper replacements are using YKK zippers.
Both Warranties
PRODUCTS NOT GUARANTEED AGAINST:
Cuts
Burns
Battery Acid Holes
Holes caused by carrying hard or metal objects inside bag
Theft
Customer pays for the cost of return shipping. $10 + $5 for each additional bag. Payment to be made via email invoice after repairs are finished.
Please wash bags before shipping for repairs. We will charge a cleaning fee of $10 if bag is deemed “unclean”. All our bags are machine washable.
Bags receiving repairs to be shipped to:
Original Tuffbag
(Genisse Oliphant Paget)
429 W 2700 S #B
Bountiful, UT 84010
Please Include in Box:
Your Address to return bag to you
Your Email address to receive invoice after repairs have been made
Your Phone Number in case we have questions
Some type of Indicator of what Repairs to make or which Zippers to replace (a note, and/or some type of tie, ribbon, etc.)
Washed bag(s)- I cannot stress this enough… Please wash your bag. For detailed instructions, please see our wash and care page.